If you’ve recently purchased a Steam Deck, you might need to know how to RMA your device if something goes wrong. While it’s possible to try and fix the problem yourself, it’s often easier to reach out to Valve for help. Here’s a step-by-step guide on how to RMA your Steam Deck:
Step 1: Visit The Steam Deck Support Page
Before opening a ticket with Valve, you should see if there are any troubleshooting steps you can perform. Visit the Steam Deck support page where you can find many options, including help with docking your device or solving software issues. Additionally, there’s a troubleshooting page with common issues and solutions.
Step 2: Open a Steam Support Ticket
If you’ve tried the available troubleshooting steps and still need help, open a ticket with Steam Support. You can open a ticket on the Steam Deck Support page by clicking on “Contact Steam Support”. You’ll be prompted to sign in to your Steam account. Valve will then ask for your shipping information and Steam Deck serial number, which can be found on the bottom right of your device. Be sure to provide as many details as possible, including attaching a photo or video of the issue. After submitting your ticket, Valve will contact you with further instruction.
Step 3: How Long Will it Take to Hear Back
This ultimately depends on the problem and support ticket volume. Some users have reported receiving a response within a couple of hours, whereas others have had to wait for days. Additionally, Valve will ask for you to ship the device back to them, which can also take time.
Step 4: Will Valve Repair or Replace Your Steam Deck?
This is up to Valve’s discretion. If the problem is complex or if there is a chance that the problem may occur again, Valve may send you a new device. If Valve chooses to send a new device, you’ll receive a shipping label with a tracking number to monitor the return process. Expect a few days before receiving a response from Valve.
Step 5: How to Return Your Steam Deck for a Refund
If you’re not satisfied with your Steam Deck, or it is not working as intended, you may return it for a refund. Valve’s refund policy states that you have 14 days to request a refund. Valve will refund your purchase price, including the cost for the least expensive method of delivery. Refunded funds will be sent back to your original method of payment.
In conclusion, Valve’s RMA process isn’t as complicated as it may seem. By having patience and providing detailed information, you can help ensure a successful resolution. If your warranty has expired, or if you’re interested in repairing your Steam Deck yourself, check out iFixit for guides and OEM parts.
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According to https://www.makeuseof.com/how-to-rma-your-steam-deck/
The material in this article is written on the basis of another article.
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